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• We will keep confidential all client information, both business and personal, except in very exceptional and specific circumstances where we are obliged by law to disclose such information.

• Irrespective of who instructs us or pays for our services, We will always maintain the confidentiality of our clients i.e., the person with whom we are working and who is receiving the benefit of our services and professional help.

• We will provide clear and honest information about our members' professional qualifications and expertise and will accurately represent those qualifications in any verbal and/or written communications and in any promotional materials.

• We will only undertake work within the areas of our expertise, abilities and competence. If and when appropriate, we will invite clients to seek other forms of professional help.

• We will communicate in advance all terms and conditions to clients, including fees, expenses, likely methods of working and cancellation policies.

• We will disclose to clients information regarding existing or potential commercial gains for us personally from recommending specific goods or services.

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APDO is not a regulatory body; it does offer a complaints procedure but the maximum sanction the Board can impose for proven breaches of this Code of Ethics is to suspend membership.