TERMS & CONDITIONS
1. Definitions
​
1.1 For the purpose of these Terms and Conditions, the customer shall be referred to as the ‘Client(s)’ and Space of Joy as the ‘Company’. The term ‘Client(s)’ shall be deemed to include the Client’s spouse or partner or, in the case of a company, any authorised representative of that company.
1.2 If applicable registered cleaners/organisers introduced to the Client may undertake varied roles for the Client, but for the purpose of these terms and conditions and all other communications will be referred to as the ‘Member of Staff’.
​
2. Contract
​
2.1 These Terms and Conditions represent a contract between Space of Joy and the Client.
​
2.2 The Client agrees that any use of the Company's services, including allowing work to be carried out for services by phone, email or Company's website forms shall constitute the Client's acceptance of these Terms and Conditions.
2.3 No variations or alternation of these Terms and Conditions shall be valid unless approved by the Company's director.
​
​
3. Confidentiality & Privacy
​
3.1 Space of Joy is a professional consultancy offering decluttering, organising and cleaning services. Any personal Client information will not be divulged with other parties.
​
3.2 The only circumstances where Space of Joy may reference a Client is with regards to providing example of services. However, the information used will not be able to be identified, as it will refer to a Client by initial(s) and general location only. This information can be useful to help potential clients gauge certain aspects of the services provided by Space of Joy.
​
4. Cost
4.1. The cost of Space of Joy's services will be as per the individual service products/packages listed on the Company's website or as agreed with Client via initial enquiry in writing or verbally, or during the first visit to Client's home.
5. Payment Terms
​
5.1 Payment is required within 3 working days from the day service was provided in the form of a bank transfer/standing order or cash.
5.2 One off cleaning services, as well as decluttering and organising sessions require a deposit of 50% upfront in order to secure your requested session.
​
5.3 For all decluttering and organising bookings full payment is required within 3 days of the previous session conducted or no later than the next session scheduled (whichever is soonest).
​
6. Changes and Cancellations
6.1 If the Client needs to change the day or time of the session initially agreed and booked in, the Company will do its best to accommodate the request. However, a minimum 48 hrs notice will be required.
6.2 If the original session needs to be rescheduled the Company cannot guarantee the same Member of Staff will be available to provide the service.
​
6.3 If the Client needs to cancel the day or time of the session initially agreed and booked in, a minimum 48 hrs notice will be required. If less than 48 hrs (but more than 24 hrs ) notice is given, the Client will be required to pay 50% of the session amount. With less than 24 hrs notice given, 100% of the session amount will be required.
​
​
7. Photos
​
7.1 It can be very rewarding to take before and after photos, so that the Client can truly appreciate the progress they’ve made and the transformation they’ve achieved. If the Client is in agreement, it’s nice to use these photos on the Company's website, however, this would only be arranged with The Client's consent either verbally or in writing.
8. Testimonials
​
8.1 Testimonials are a great way of providing feedback on services provided and outcome achieved and once again, these would only be displayed using initials and location and with the Client's full consent to do so.
9. Insurance
​
9.1 The Company has in place both, Professional Idemnity and Public Liability Insurance cover for the services offered. This is provided by Westminster Insurance. (https://uk.westminster.global/)
We will always endeavour to handle the Client's belongings with greatest care; however, accidents may happen. In such cases the Company shall not be liable for damage or losses and have appropriate insurance policies in place that can compensate the Client sufficiently.
​
​
View the insurance certificate here
​
​
​
​
​
10. Working Hours
​
10.1 Upon initial enquiry, an estimated number of hours to be worked is agreed between the Company and the Client and this amount of time is booked and scheduled in for you. However, it is recognised that it is not always possible to gauge the exact length of time that will be required, as it will be dependent on a number of factors (such as the exact amount of work to be undertaken, the speed at which the Member of Staff work, the Client's ability to make decisions, possible interruptions etc..)
So that this is accurate, the Client will be charged for the actual duration of the session conducted.
11. Breaks
​
11.1 If a session is scheduled to last longer than 3-4 hours and takes place over lunchtime, the Client will not be charged for the break (which would normally last 30 min).
11.2 Occasionally, there may be the need to take a short break to have a drink etc. These breaks only last for a few minutes and are included in the chargeable session time.
12. Travel
​
12.1 Where mileage is up to 10-mile round trip from Milton Keynes, this is included in the session cost fee. If the Member of Staff need to travel in excess of 10 miles (round trip), then each additional mile will be charged to the Client at 45p.
13. Limits of Work
​
13.1 The Company will of course do all that it can to help the Client accomplish their goals and achieve their desired outcome. The Company is also happy to assist in repositioning items, although unable to assist in moving heavy and/or bulky items.
​
14. Removal of Unwanted Items
​
14.1 The Company is unable to dispose of any of the Client's unwanted items as we do not carry a waste disposal licence. The Company will be happy to provide the Client with the best advice and in good faith on how to responsibly dispose of anything unwanted.
14.2 It is always the Client's decision as to what they wish to keep, discard or recycle. The Company cannot accept responsibility for the consequences of decisions taken by the Client.
15. Valuables
15.1 Whilst working the Company may occasionally handle items of high monetary value and/or great sentimental value to the Client. The Company is not qualified to identify items of monetary or sentimental value and therefore the Client acknowledges that in case of accidental damage or loss, however caused, that the Company is not held responsible. Please refer to the heading Insurance for more information.
​
​
​
​
​